Refund policy
Refund & Cancellation Policy
We stand behind our products and want you to feel confident in your purchase.
Order Cancellations
Orders may be canceled for a full refund if the request is made before the order has shipped. Once an order has shipped, it is no longer eligible for cancellation and must follow the return process below.
Returns
We accept returns within 30 days of delivery. To be eligible for a return:
- The item must be unused and in its original packaging
- All included tools, parts, and materials must be returned
- Proof of purchase is required
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Damaged or Defective Items
If your item arrives damaged or not working as intended, please contact us within 7 days of delivery. We will repair, replace, or refund the product at no cost to you.
Non-Refundable Situations
- Products showing signs of installation damage, misuse, or modification
- Missing parts or packaging
- Returns requested after the 30-day window
Pre-Orders
Pre-orders may be canceled at any time before shipment for a full refund. Once shipped, the standard return policy applies.
How to Start a Return
Email: info@nobulock.com
Include your order number and reason for return.
We stand behind our products and want you to feel confident in your purchase.
Order Cancellations
Orders may be canceled for a full refund if the request is made before the order has shipped. Once an order has shipped, it is no longer eligible for cancellation and must follow the return process below.
Returns
We accept returns within 30 days of delivery. To be eligible for a return:
- The item must be unused and in its original packaging
- All included tools, parts, and materials must be returned
- Proof of purchase is required
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Damaged or Defective Items
If your item arrives damaged or not working as intended, please contact us within 7 days of delivery. We will repair, replace, or refund the product at no cost to you.
Non-Refundable Situations
- Products showing signs of installation damage, misuse, or modification
- Missing parts or packaging
- Returns requested after the 30-day window
Pre-Orders
Pre-orders may be canceled at any time before shipment for a full refund. Once shipped, the standard return policy applies.
How to Start a Return
Email: info@nobulock.com
Include your order number and reason for return.